Smart Alec tutors select their own hourly rates. While traditional tutoring companies take about 70% of what a parent or student pays per session, Smart Alec is proud to claim only a 20% booking fee (plus an approximately 3% fee that goes straight on over to our credit card processor). That means our tutors pocket 77%, leading to higher quality teaching and lower costs for students. Now that's just plain smart.
While we hope that every single session is awesome (and our customers have rated us 5 out of 5 stars nearly 100% of the time), we also understand that sometimes a student and tutor just don't click as perfectly as we'd like. That's why we offer a guarantee of 100% of your money back if you don't have a great session.
Please email us at firstname.lastname@example.org within 7 days of the session in order to claim this refund.
If a student cancels or reschedules a session within 24 hours of the session start time, they are charged half of the price of the session. In the event of an medical or family emergency we will refund cancellation fee. Please contact us at email@example.com if you feel you have been unjustly charged or have any questions about this cancellation policy.
Students will not be charged a cancellation fee for tutor-scheduled sessions booked less than 48 hours in advance of the session start time.