The Service facilitates personal, one-on-one tutoring services. To enable your use of the Service, we collect information submitted by Users in connection with their use of the Service, including personally identifiable information (“PII”). Such information includes your name and contact information submitted when you create an account with the Service or edit your profile, content that you may upload into the Service, school and other educational information about Students, Sessions information, information gathered as part of your participation in interactive features of the Service, information we receive from third party sites you may use to connect with us, information you provide when contacting us for Service support, or information you store within the Service when communicating with others via the Service. For Students and their parents, we may collect information related to your documentation of and payment for Sessions; tutoring questions related to homework or your studies; Tutor feedback of a student (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another User, a Tutor, or for public display on the Site. For Tutors, we may collect your Social Security number (SSN) or Federal Employer Identification number (FEIN) and date of birth, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other Users or public display on the Site. As detailed in the “Data Transmission and Storage” section below, we use Secure Socket Layer (SSL) encryption on any page in the Service where we ask you to submit personally identifiable information, and encrypt all such information in storage using a highly secured, tier 1 third party data center.
Smart Alec may also obtain information from other sources and combine that with information we collect through the Service. For example, we may collect information about you from other users, identity verification services, credit bureaus, mailing list providers and publicly available sources. If you log into your account through sign-in services, like Facebook Connect or Google Authenticator, you grant Smart Alec permission to access certain information about you such as your Facebook User ID, user profile, friends list, user graph and profile picture. User generated content posted through certain social networking preferences (e.g. pages you “Like” or “Follow”) may be viewed by the general public. Therefore, Smart Alec cannot ensure the privacy of any PII included in such User generated content.
When you use the Service via your mobile device, we utilize Global Positioning System (GPS) technology to collect your geolocation information. In such event, the Service will share such location information with other Users to allow them to determine which Users in their network are nearby. Smart Alec may also use location information to provide Service information and Service options to Users. If you do not want us to use your geolocation information, you may do so by adjust your browser and/or device setting to prohibit sharing of geolocation information.
Smart Alec uses industry-standard encryption when collecting and transmitting your information through the Service. We also encrypt your information when stored in our database. Our database is stored by a tier 1 data center service provider that employs world-class data storage and protection practices, including 24/7/365 on-premise security, biometric and other advance identification mechanism, and advance technological means to monitor data breach risks and prevent such breaches from occurring. These practices and processes are regularly audited under industry-leading auditing standards. In addition, we also uses firewalls and hardware monitoring across our Service to protect against unauthorized access. Even with these measures, Smart Alect cannot guarantee the security of PII, and by using the Service you acknowledge and agree that Smart Alect makes no such guarantee, and that you use the Service at your own risk.
In processing payments from Users for the Service, we do not collect or store any financial information. The service provider we use for processing financial information complies with the Payment Card Industry Data Security Standard.
Technologies such as cookies, beacons, tags and scripts are used by Samepage and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
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If you want to learn more about cookies, or how to control or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your Internet browsing. To learn more about this feature from Google, click here.
Many jurisdictions require or recommend that website operators inform users as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies. If you are a Smart Alec User, it is your responsibility to inform the individuals with whom you interact using the Service as to the types of cookies utilized in the Service and, as necessary, to obtain their consent. If you require more specific information as to the nature of the cookies utilized in the Service for purposes of fulfilling these obligations, please contact us by email at email@example.com.
We may partner with a third party to either display advertising on our Site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.
Smart Alec does not disclose or sell your PII without your consent. We may use PII (i) to provide you the Service; (ii) to process transactions and billing; (iii) for identification and authentication purposes; (iv) to communicate with you concerning the Service transactions, security, privacy and administrative issues relating to your Service subscription; (v) to improve your response to and interaction with the Service; (vi) to do something you have asked us to do, or tell you of Service features that we think may be of interest to you; (vii) in the case of Student feedback or recommendations of a Tutor; (viii) to display tutor feedback, personal testimonials, ratings, and recommendations on our website or marketing materials in conjunction with PII that includes, but is not limited to information such as Student first name, Parent first name, Student last initial, Parent last initial, Student’s school or group as it is submitted or conveyed to a Smart Alec representative via phone or email, town, zip code or state; (ix) to personalize and improve the Service, and deliver and display offerings relating to the Service, content or features in the Service; and (x) for administration of and troubleshooting regarding the Service.
Certain third parties who provide technical support for the operation of the Service may need access to such information from time to time but are contractually prohibited from disclosing such information to any other party or otherwise use such information in any manner. Smart Alec shares a minimum amount of information between Tutors and Students in order to facilitate the arrangement of tutoring Sessions.
If you choose to use our referral service, to tell a friend about our Service, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Site and up to two reminders. We store this information for the sole purpose of sending this one-time email and reminders and for tracking the success of our referral program. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Smart Alec ma disclose PII to respond to valid subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, to an acquirer of Samepage or our affiliate companies, or as otherwise required by law.
You are responsible for maintaining the security of credentials used to access the Service. Please maintain such credentials secure and never share your name and password with any other person. If you think your password may have been compromised, please change it immediately or contact Smart Alec for additional assistance.
Smart Alec may send you email communications periodically detailing new features or promotions on the Service. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed Users’ PII for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to email@example.com.
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